Last Updated: October 14, 2026

At Sambasket.co, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, https://sambasket.com.

By placing an order with us, you agree to the shipping terms outlined below.

1. Shipping Coverage

Sambasket.co operates from Peshawar, Pakistan, and aims to serve customers across Pakistan, subject to courier availability and delivery coverage.

Delivery availability may vary depending on your city, town, area, and the services offered by our courier partners.

If delivery is unavailable to your location, our team may contact you to discuss possible alternatives.

2. Order Processing and Shipping Time

We process orders after receiving the necessary order details and confirming the order, where applicable.

We typically ship orders within 3–7 business days to ensure safe and timely delivery.

Business days generally exclude Sundays and public holidays. Order processing may take longer during busy shopping periods, promotional campaigns, public holidays, or unexpected operational disruptions.

Please note that shipping or dispatch time refers to the time needed to prepare and send your order. The actual delivery time may vary depending on your location and courier service.

3. Delivery Time

After dispatch, delivery times depend on the destination, courier availability, weather conditions, road conditions, public holidays, and other circumstances.

We aim to ensure timely delivery but cannot guarantee an exact delivery date or time unless specifically confirmed.

If a delivery is delayed, our team will make reasonable efforts to assist you and provide available updates.

4. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during checkout or order confirmation.

Shipping fees may vary depending on the delivery location, parcel size, weight, courier service, and promotional offers.

If free shipping is offered on selected products or orders, the applicable conditions will be communicated with the offer.

Customers should review the final order total before confirming their purchase.

5. Order Confirmation

We may contact you by phone, email, or another available communication method to verify your order details before dispatch.

Please provide a valid phone number, accurate delivery address, and any necessary delivery instructions.

If we cannot confirm an order because the provided information is incomplete or incorrect, processing and dispatch may be delayed.

6. Tracking and Delivery Updates

Where tracking is available, we may provide a tracking number or delivery update through our courier partner.

Customers can use the supplied tracking information to check the status of their parcels.

If tracking information is unavailable or you experience difficulties tracking an order, please contact our support team for assistance.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery details when placing an order.

Sambasket.co is not responsible for delivery delays directly caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If you notice an error in your delivery address or phone number, contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed after the parcel has been shipped.

8. Failed Delivery Attempts

A delivery attempt may fail if:

  • The customer is unavailable at the delivery address.
  • The phone number provided is incorrect or unreachable.
  • The delivery address is incomplete or inaccurate.
  • The courier cannot access the delivery location.
  • The customer refuses or does not accept the parcel.

If a delivery attempt fails, the courier may arrange another attempt or return the parcel according to its procedures.

Additional delivery charges may apply where appropriate and permitted by applicable law. We will communicate any relevant charges before proceeding where reasonably possible.

9. Damaged Parcels or Missing Items

Please check your parcel and its contents when you receive your order.

If your parcel appears damaged, an item is missing, or you receive a product different from the one ordered, contact us as soon as possible.

Please provide your order details and clear photographs or videos of the parcel, packaging, and product where available.

We will review the issue and provide guidance on the appropriate next steps in accordance with our Return & Refund Policy and applicable law.

10. Delays Beyond Our Control

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather or natural disasters.
  • Road closures or transportation disruptions.
  • Public holidays or unusually high order volumes.
  • Courier operational problems.
  • Security restrictions or other unforeseen events.

We will make reasonable efforts to assist customers when such delays occur. However, delivery estimates may change in these circumstances.

11. Order Cancellation and Undelivered Parcels

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once a parcel has been dispatched. If a parcel is returned to us because it could not be delivered, we may contact you to discuss redelivery, cancellation, or any refund that may be due.

Any applicable refund will be handled according to our Return & Refund Policy and applicable law.

12. Cash on Delivery

If cash on delivery (COD) is available for your order, you must pay the applicable amount to the courier upon delivery.

Please ensure that the person receiving the parcel is aware of the order and is prepared to make the payment.

COD availability may vary depending on the delivery location, courier service, and order requirements.

For additional information, please review our Payment Policy.

13. Contact Us

If you have questions about shipping, delivery delays, tracking, or a parcel that has not arrived, please contact us.

Business Name: Sambasket.co
Website: https://sambasket.com
Email: contact@sambasket.com
Phone: 03245128371
Address: Peshawar City, Peshawar, Pakistan

When contacting us, please provide your order number or other order details so we can assist you efficiently.

14. Changes to Our Shipping Policy

We may update, modify, or revise this Shipping Policy at any time without prior notice. Any changes will be published on this page and will take effect when posted unless otherwise stated.

Customers should review this page periodically to stay informed about our shipping procedures, delivery timelines, and applicable terms.