Last Updated: October 14, 2026

At Sambasket.co, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, our Return & Refund Policy explains how to request a return or refund.

We offer a 7-day return and refund policy from the date you receive your parcel, subject to the conditions outlined below and applicable law in Pakistan.

1. Return Period

Customers may request a return or refund within 7 days of receiving their parcel.

To qualify, please contact us within this period and provide your order details and the reason for your request.

We recommend contacting us as soon as possible if your product arrives damaged, defective, incorrect, or incomplete.

2. Conditions for Returns

To help us process your request efficiently, returned products should generally meet the following conditions:

  • The return request is submitted within the 7-day return period.
  • The product is unused and in its original condition, where applicable.
  • Original packaging, accessories, manuals, and included items are returned where reasonably possible.
  • Proof of purchase or order details are provided.
  • The product has not been damaged through misuse, negligence, unauthorized repair, or improper handling after delivery.

Certain products may have specific return requirements because of their nature, hygiene considerations, safety requirements, or other legitimate reasons, where permitted by applicable law.

These conditions do not remove any mandatory consumer rights that apply to defective, faulty, misrepresented, or incorrectly supplied products.

3. Products Eligible for Return

You may contact us to request a return or refund if:

  • You receive a damaged product.
  • You receive a defective or non-functioning product.
  • You receive an item different from the one you ordered.
  • Your order arrives incomplete or is missing an included item.
  • You change your mind about a purchase and the product meets the applicable return conditions.

All requests will be reviewed according to the circumstances, our policy, and applicable consumer protection laws.

4. Products That May Not Be Eligible for Return

Where permitted by applicable law, certain products may not qualify for a change-of-mind return, including:

  • Products damaged after delivery through misuse or improper handling.
  • Products that have been used beyond what is reasonably necessary to inspect them.
  • Items with missing essential parts or accessories due to customer actions.
  • Products that cannot reasonably be returned for hygiene or safety reasons after opening or use, where applicable.
  • Items clearly identified as non-returnable before purchase, where such restrictions are lawful.

These exclusions do not apply where they would unlawfully restrict a customer’s rights regarding defective, damaged, incorrect, or misrepresented products.

5. How to Request a Return

Please follow these steps to request a return:

Step 1: Contact our support team.

Email contact@sambasket.com or call 03245128371 within 7 days of receiving your parcel.

Step 2: Provide your order information.

Include the following details:

  • Your full name.
  • Order number or other order identification details.
  • Product name.
  • Date you received the parcel.
  • Reason for requesting the return.
  • Clear photographs or videos, if the item is damaged, defective, or incorrect.

Step 3: Wait for instructions.

Our team will review your request and explain the next steps, including whether the product needs to be returned and how to arrange the return.

Step 4: Return the product, if required.

Please follow the instructions provided by our team. Do not send a product to an unconfirmed address.

6. Refund Policy

Once your return or refund request is approved, we will explain the applicable refund process.

Refunds may be issued when:

  • A returned product meets the applicable return conditions.
  • A product is confirmed to be damaged, defective, or incorrect.
  • An order is canceled and a refund is due.
  • A refund is otherwise required under our policy or applicable law.

For cash-on-delivery orders, we will coordinate with the customer to determine an appropriate refund method.

For prepaid orders, refunds will generally be processed through the original payment method where available and appropriate, or through another mutually agreed method consistent with applicable law.

7. Refund Processing Time

We aim to process approved refunds as promptly as reasonably possible.

The time required for a refund to reach you may depend on the payment provider, bank, courier arrangements, and the refund method used.

We will communicate any relevant processing information when your refund is approved.

If you have not received an expected refund, please contact us with your order details so we can review the status.

8. Return Shipping Costs

Return-shipping arrangements will depend on the reason for the return.

  • Damaged, defective, or incorrect products: Sambasket.co will arrange or cover reasonable return-shipping costs where appropriate and required by our policy or applicable law.
  • Change-of-mind returns: The customer may be responsible for return-shipping costs, where permitted by applicable law and communicated during the return process.

Please contact us before shipping any product back so we can confirm the appropriate arrangements.

9. Exchanges and Replacement Products

If you receive a damaged, defective, or incorrect product, you may contact us to request a replacement or another appropriate solution.

Replacements are subject to product availability and applicable law.

If a replacement is unavailable, we will discuss alternative options, which may include a refund where appropriate.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@sambasket.com or 03245128371.

Cancellation requests may be easier to accommodate before an order has been dispatched.

If the order has already been shipped, cancellation may no longer be possible. In that case, please contact us for guidance under this policy.

Any amount paid for a canceled order that is eligible for a refund will be handled in accordance with our refund procedures and applicable law.

11. Incorrect Delivery Information or Failed Delivery

Customers are responsible for providing a correct delivery address and reachable phone number.

If a parcel cannot be delivered because of incorrect information, customer unavailability, or refusal to cooperate with the courier, additional arrangements may be necessary.

Please contact our support team if you experience a delivery problem. Any applicable return or refund request will be reviewed according to the circumstances and applicable law.

12. Contact Us

For return, refund, replacement, or cancellation requests, please contact us using the details below.

Business Name: Sambasket.co
Website: https://sambasket.com
Email: contact@sambasket.com
Phone: 03245128371
Address: Peshawar City, Peshawar, Pakistan

Please include your order details when contacting us so we can assist you more efficiently.

13. Changes to Our Return & Refund Policy

We may update, modify, or revise this Return & Refund Policy at any time without prior notice. Any changes will be published on this page and will take effect when posted unless otherwise stated.

Customers should review this page periodically to stay informed about our return, refund, replacement, and cancellation procedures.